The boom in technology and focus on creating great user experiences is not only great for businesses, but can make a real difference to people's everyday lives through the enhanced delivery of essential services. One provider that's leading the way is a relentless Aussie start-up by the name of Lantern Pay.
The team at Lantern dreamt up a payment platform that would make transactions relating to schemes like the National Disability Insurance Scheme frictionless. Their suite of apps are helping replace the tyranny of traditional snail-mail, long waiting times for entitlements, piles of paperwork and admin heavy invoice payment systems; ultimately making the delivery of much needed care simpler for providers, carers and people with disabilities.
One of the hallmarks of a Ply project is the closeness of the teams as we work through the challenges, ideas and eventual outcomes. With our almost daily checkins with the Lantern team via Basecamp or weekly ‘show progress’ meet ups - both teams made a big effort to keep the lines of communication flowing.
It’s the nature of complex software projects to quickly become detail orientated and we’ve learnt over time to document conversations and make good notes, because frankly the devil's in the details and a polished product relies on taking care of each and every one.
Getting our MVP design on
With demo’s in the bag and funding in the bank both teams got straight to work on building the Lantern product for realsy’s. Leaning on our focus as a UX team, we set about developing wireframes and applying UX strategy to the process, while also developing the design language for the brand and products.
Working to a crazy tight deadline, we wanted to ensure we didn't become the bottleneck. We applied an agile methodology and worked with the Lantern guys to hone the list of deliverables to the absolute essentials, then set about building the MVP through focused sprints. Thankfully v1.0 was released on schedule. Phew!